Answers to your burning questions

  1. When will my order arrive?
  • Most orders are processed within 2-4 working days. An email confirmation with your tracking number will be sent once the order has been dispatched. Orders are sent from our nearest warehouse based on your location.
  • Estimated delivery times*:
    • USA, Canada: 7 - 10 business days
    • UK, Europe: 7 - 15 business days
    • Australia, New Zealand: 7 - 15 business days
  • *Please note that shipping times may vary due to busy periods, national holidays, and COVID-19.
  1. Has my order been dispatched yet?
  • Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched. Please check your SPAM/Junk box if you don't find it. If you cannot locate the email or have accidentally deleted it, please contact us at, and we will provide you with real-time information on the status of your order.
  1. My item arrived broken or damaged. What can I do?
  • We apologize for any inconvenience caused. Please take photos of the damaged item and send them to us at Once received, our team will assist you accordingly. Kindly notify us within 48 hours of package arrival. Please note that we are not responsible for any packaging damage, as it is the courier's responsibility to handle packages with care. Unfortunately, this is beyond our control.
  1. I ordered 2 or more items, why did I only receive one?
  • When you order multiple items, they may be shipped separately from different warehouses that we own. It is possible to receive one item before the others. Please be assured that all items will reach you in due course. No need to worry if you don't receive all items at once.
  1. I need to cancel or change my order. How do I do this?
  • We will do our best to accommodate your request for cancellation or changes. However, if your order has already been shipped or processed, we cannot cancel it. If you need to change your order, such as the style, size, or shipping address, please contact us as soon as possible. We will try our best to assist you, provided the order has not been shipped. If the order has already been shipped, we welcome a return instead.
  1. Can I get a refund or return?
  • We offer a 30-day money-back guarantee. If 30 days have passed since you received your purchase, we regret to inform you that we cannot offer a refund or exchange. To be eligible for a refund, the item must be in the same condition as you received it, including the box, packaging, and all accessories.
  1. Which countries do you ship to?
  • We offer free worldwide shipping to all countries.
  1. Do you have a guarantee?
  • Absolutely! All orders come with a 30-day money-back guarantee. If you need assistance with a return, simply email us, and we'll be happy to help.